If there is any reason you are unsatisfied with your purchase, you may return your order with us within 15 days from your order receipt date. All returns will be credited an online credit only. Please note that the customer will be responsible for the return shipping cost. The return shipping is not refundable.
Returns will be processed approximately 5 to 7 business days after we receive your return.
If you have received defective or incorrect merchandise (style, size, color) you must contact Customer Care within 5 days of delivery date and provide a photo of the defect.
The following items are not eligible for returns and will be denied:
All items marked “FINAL SALE”.
Returns received after 15 days of the original shipment date.
Accessories, intimates, undergarments, basic leggings, cosmetics, bags and bodysuits.
Damaged, washed, worn or altered items including items returned with deodorant, cosmetic, smoke, perfume and/or stains. All items must have original FACTORY 5 hang tags attached.
Shoes without the original box – box must be free of damage, postage, stickers or stamps.
All returns that do not meet the requirements are subject to a 30%-50% restocking fee.
Factory 5 reserves the right to determine eligibility for returns, and to update this policy at anytime without notice.
Worry Free Shopping means you can always EXCHANGE!
Just follow the simple instructions below:
1. Be sure to include a copy of the invoice with any items you wish to exchange
2. Ship your items to us at the Address Below
3. shopfactoryfive.com will email you a COUPON CODE for the purchase amount of your items
4. Your COUPON CODE will be active for 45 days from the time that we email it.
Mail your return package to the following address:
Factory 5 Apparel
ATTN: Returns Department
P.O. BOX #763
La Vergne, TN 37086
Factory 5 is not responsible for any return packages that are lost or damaged.